Shipping Policy
Free unmarked delivery, how to change or stop a subscription, and what happens when something goes wrong.
In effect from: 9 September 2026
Delivery
- Standard delivery costs nothing on every order and takes 3–5 business days once the prescription has been filled.
- Overnight delivery can be added at checkout for a fee.
- Packaging gives nothing away. No pharmacy name, no brand, no indication of contents anywhere on the outside.
- The clock starts when a physician approves and the pharmacy fills, not when you submit the questionnaire.
Where we deliver
Currently AL, AK, AZ, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY. Telemedicine rules are set state by state and change periodically; your location is confirmed at checkout before any charge.
Tracking
Tracking details are emailed when your order ships. If tracking stalls or a parcel looks lost, contact CustomerService@hard.health or 855-927-0390 with your order number.
Changing or stopping a subscription
Pause, resize or cancel whenever you like, through your account or by contacting support.
The deadline that matters
Changes must land before a delivery is processed. Once a parcel has been charged and packed it is committed and cannot be recalled — but everything scheduled after it can still be switched off. If you know you want to skip or stop, tell us ahead of the billing date rather than after it.
Returns
Dispensed prescription medication cannot be returned, resold or reused. That is federal and state pharmacy law and a patient safety rule, not a policy we chose, and it applies across the industry.
Contact support promptly if:
- Your order arrives damaged — keep everything and photograph it before disposing of anything.
- The wrong item arrived, or part of the order is missing.
- The parcel was lost in transit.
- You were charged after cancelling and before a delivery was processed.
These are handled individually and we will put them right. Refund eligibility and timing depend on the circumstances and on your bank.
If you are declined
No approval means no charge, so there is nothing to refund. You are never billed for a consultation that ends in a no.
Damaged or tampered packaging
Do not take medication if the packaging looks opened, damaged or interfered with. Contact us instead.
Address changes
Update your delivery address through your account or support before the next order is processed. Shipped parcels cannot be redirected.
Contact
Hard Health
15251 Pipeline Lane, Huntington Beach, CA 92649-1135
CustomerService@hard.health
855-927-0390
See also the Terms of Use and the FAQ.